Help & Support
Find answers, guides, and ways to reach our support team.
Getting started
New to Longetra? Sign in after signing up for a guided setup of your AI companion and your Family Hub.
Account & billing
Manage your subscription, payment details, and invoices from Settings → Billing in your dashboard.
Safeguarding concerns
If you believe an older adult is at immediate risk, please contact emergency services first. For non-urgent safeguarding concerns raised by the platform, our team reviews every alert.
Still need help?
Email hello@longetra.com and a member of our support team will respond within one business day.