Frequently asked questions
Everything you need to know about Longetra.
What is Longetra?
Longetra is an AI-native platform for independent ageing, combining an AI companion, a Digital Twin memory system, and a family wellbeing hub.
Is my data safe?
Yes — all conversations and wellbeing data are encrypted in transit and at rest, and only shared with family members and care coordinators you explicitly authorise.
Can I try it before subscribing?
Yes, create a free account to explore the platform before choosing a plan.
Does it replace human care?
No — Longetra complements human care and family connection, and escalates safeguarding concerns to real people for review.
Which devices does it work on?
Longetra works over a standard phone line or smartphone app — no special hardware required.
How do I cancel my subscription?
You can cancel anytime from your account billing settings. See our Refund & Cancellation Policy for details.